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Unable to access WHD site after upgrading from 12.1 to 12.3 on Mac OSx

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Created by Dian Amurao, last modified by Kevin.Swinson on Dec 12, 2017

Views: 871 Votes: 0 Revisions: 4

Overview

The Web Help Desk site does not load after upgrading WHD 12.1 to 12.3.

Environment

  • WHD 12.0 and 12.1
  • Mac OS x 10.6.8 and earlier

Cause 

WHD 12.3 does not support the current OS version.

Resolution

Revert to the previous version by running the 12.0 or 12.1 installer to do a repair installation.

 

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