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Home > Success Center > Archive > 2017December12 - Deletes > Tickets with selected parent-level request types do not display in a ticket report

Tickets with selected parent-level request types do not display in a ticket report

Created by Caroline Musindi, last modified by Kevin.Swinson on Dec 12, 2017

Views: 733 Votes: 0 Revisions: 9

Overview

This article addresses an issue that prevents tickets with selected parent-level request type from displaying in a ticket report. When this issue occurs, the Ticket Report total differs from that total of a ticket query search using the same parameters.

Environment

WHD 12.3 and earlier

Cause 

Web Help Desk bug

Resolution

Upgrade Web Help Desk to version 12.4.1 or later.

See the Release Notes for information about the latest release. 

See the Web Help Desk Upgrade Guide for information about upgrading your deployment to the latest version. 

 

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