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Home > Success Center > Archive > 2017December12 - Deletes > Ticket search using a custom field value returns random results

Ticket search using a custom field value returns random results

Overview

When you search for a ticket using the pop-up custom field type with the only available IS operand, the results do not match the filter. 

 

Environment

  • WHD 11.2.1
  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Resolution

Upgrade to WHD 12.4.1 or later.

See the Release Notes for details about the latest version.

See the Upgrade Guide for details about upgrading to the latest release. 

 

 

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