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Home > Success Center > Archive > 2017December12 - Deletes > Ticket report does not match the Search Ticket results

Ticket report does not match the Search Ticket results

Overview

A custom report does not match the number of tickets listed in Search Tickets. 

Environment

WHD 12.3

Cause

The report displays dates up to 12:00am, which excludes all tickets from 12:01am onwards.

Resolution

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Time and Place 
  3. Verify that the Default Business Zone is set according to your time zone.
  4. In Reports, deselect Override Dates.
  5. Select the report you wish to run.
  6. Set Time Range to Specific and set dates dd/mm/yyyy 12:00am to dd/mm/yyyy 11:59pm.
  7. Set Date Attribute for Time Range to either Date Opened or Date Closed.
  8. Run the report.

 

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