Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Archive > 2017December12 - Deletes > Ticket report does not match the Search Ticket results

Ticket report does not match the Search Ticket results


A custom report does not match the number of tickets listed in Search Tickets. 


WHD 12.3


The report displays dates up to 12:00am, which excludes all tickets from 12:01am onwards.


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Time and Place 
  3. Verify that the Default Business Zone is set according to your time zone.
  4. In Reports, deselect Override Dates.
  5. Select the report you wish to run.
  6. Set Time Range to Specific and set dates dd/mm/yyyy 12:00am to dd/mm/yyyy 11:59pm.
  7. Set Date Attribute for Time Range to either Date Opened or Date Closed.
  8. Run the report.


Last modified