Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Archive > 2017December12 - Deletes > Ticket report does not match the Search Ticket results

Ticket report does not match the Search Ticket results


A custom report does not match the number of tickets listed in Search Tickets. 


WHD 12.3


The report displays dates up to 12:00am, which excludes all tickets from 12:01am onwards.


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Time and Place 
  3. Verify that the Default Business Zone is set according to your time zone.
  4. In Reports, deselect Override Dates.
  5. Select the report you wish to run.
  6. Set Time Range to Specific and set dates dd/mm/yyyy 12:00am to dd/mm/yyyy 11:59pm.
  7. Set Date Attribute for Time Range to either Date Opened or Date Closed.
  8. Run the report.


Last modified