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Home > Success Center > Archive > 2017December12 - Deletes > SolarWinds VoIP and Network Quality Manager 4.2 Hotfix 1

SolarWinds VoIP and Network Quality Manager 4.2 Hotfix 1

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Created by Deney De Guzman, last modified by Kevin.Swinson on Dec 12, 2017

Views: 808 Votes: 0 Revisions: 6


This article contains VNQM 4.2 Hotfix 1 which fixes the issue when a deadlock scenario occurs while CDRs are updated with CMRs, and the Phones and Gateways tables are updated at the same time.


VNQM version 4.2.0


Note: Besides the server, install this hotfix on all additional polling engines.

Download the following hotfix from the link below:


To install this fix:

1.  Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.
2.  Stop all Orion services.
3.  Back up the following files:
    c:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\SolarWinds.Orion.IpSla.BusinessLayer.dll.config
    c:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\SolarWinds.Orion.IpSla.BusinessLayer.dll
    c:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\SolarWinds.Orion.IpSla.Data.DAL.dll
    c:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\SolarWinds.Orion.IpSla.Common.dll

4.  Copy the following files from the extracted folder to the c:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor folder:

5.  If you use Windows Server 2008, unblock each copied file by completing the following procedure:
     a. Right-click the file, and then select "Properties".
    b. Navigate to the "General" tab.
    c. If there is a security warning, click "Unblock".
    d. Click "OK".
6.  Restart all Orion services.

Note: Another alternative way is to upgrade to the latest VNQM version.



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