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Home > Success Center > Application-Centric Monitor > Application Centric Monitor Installation Guide > SolarWinds Orion Installer for Application Centric Monitor

SolarWinds Orion Installer for Application Centric Monitor

Updated July 30, 2018

After you review ACM release notes and ACM system requirements, install Application Centric Monitor.

Install SolarWinds Application Centric Monitor

  1. Log in as an administrator to the server on which you are installing SolarWinds Application Centric Monitor.
  2. Log in to the SolarWinds Customer Portal and download the Application Centric Monitor executable file.
  3. Follow the on-screen instructions to install and configure ACM.

Upgrade to Application Centric Monitor

If you have SAM, you can upgrade to ACM. Use the Orion Installer for an upgrade checklist, upgrade gotchas, and to build your upgrade path.

You can skip checking the product requirements and use the ACM system requirements instead.

After you upgrade your previously installed product modules, install your new modules using the installation instructions. Skip any module that you have already upgraded.


icon_info.png What you should know:

  • .NET 4.6.2 or higher is required to run the SolarWinds Orion installer.
  • You only need to download a single SolarWinds Orion Installer, even if you plan to install or upgrade multiple products.
  • Run the installer as many times as you need. Every time you run the installer, it checks for product updates to always provide the latest Orion Platform product versions.
  • If you have older versions of products, you can still use this installer for upgrade paths, download links, release notes, and more.
  • You can save an installation report anytime to capture specifics about the installation and upgrade progress, issues, and more.

Prepare for installations and upgrades

This checklist helps you prepare for Orion Platform product installations.

Review release notes

Review product release notes and available documentation in our Success Center.

Review system requirements

Make sure your environment has all of the required hardware and software needs for your installations. You can verify the requirements for products and multi-module environments guidelines.

Product requirements include:

You may need to also check the administrator guide for your product to locate the requirements.

For all port requirements, see Port Requirements for all SolarWinds products.

See URLs used by the Orion Platform for a list of URLs to add as exceptions to your firewall. 

Review licenses and gather keys, and review the maintenance status of your products Review your product licenses and maintenance status and determine if you need to make any changes. You can download license keys for your new Orion Platform products through your Customer Portal. Verify any license upgrades and needs with your SolarWinds account manager or contact SolarWinds.
Gather credentials Make sure you have all account credentials, SQL database credentials, your SolarWinds account, and local admin server credentials.
Schedule the installation

Set up the maintenance window, preferably during off-peak hours. Depending on the number of products, size of database(s), and size of environment, you may need several hours to complete your installation.

If you upgrade or install new Orion products into an existing Orion Platform environment, all SolarWinds services and polling engines are required to be offline for a length of time, causing you to lose a portion of polling data.

Notify your company Send a message to your company of the upgrade schedule and maintenance window. If you need additional help, contact and allocate specific staff to be available.

When performing upgrades as part of your installation, consider the following checklist:

Do you need to migrate?

You may need to migrate products and databases to new dedicated servers. Check if you need to migrate by reviewing new product requirements, performance, and company needs.

Migrating adds time to your upgrade, but you have the best opportunity to update to new servers during an upgrade.

Use the Upgrade Path in the Orion Installer

The Orion Installer generates and builds the upgrade path for you, directing the entire upgrade process. When you run the installer, it detects your installed Orion products and versions, verifies the latest available product versions available per your maintenance agreement, and builds the upgrade path for you. This occurs prior to the upgrade, so you can run the installer to see your path before launching the upgrade.

While you can still use the Upgrade Product Advisor to see what your upgrade path might look like, SolarWinds recommended always using the Orion Installer upgrade path.

Prepare the servers

Depending on your licensed Orion Platform products, you might need to prepare multiple servers and configure ports in your firewall before installation.

1. Prepare the environment

Prepare servers as needed for your Orion Platform products and deployment:

  • Orion server: based on your product deployment size and system requirements.
  • Orion SQL server: based on your product deployment size and system requirements.
  • Primary and Secondary servers for SolarWinds High Availability: review the HA requirements and VIP address information and prepare matching servers.
  • Additional polling engine servers: see the SolarWinds Scalability Guidelines.
  • Additional web server: see the SolarWinds Scalability Guidelines.
  • Additional database server: Some products have additional needs. For example:
    • NTA may require a dedicated server for the Flow Storage Database
    • Integrating products, like DPA and Patch Manager, require a separate, dedicated database

For upgrades, some products may have additional server needs.

  • VMAN 8.0 no longer requires a separate virtual appliance. Existing customers can choose to retire the appliance or continue to use the appliance by upgrading it separately.
  • For NTA, you must have a separate, dedicated server for the Flow Storage Database. You must download the NTA installer separately for your remote Flow Storage Database Server.
  • Operating System and minimum/recommended requirements may change requiring migrations. For details, see the SolarWinds Migration Guide.
2. Run all Windows updates

Before installation, check for and run all Microsoft Windows Updates on all servers. As you install, if a Windows update runs, your system may reboot as needed by Windows. The installation cannot complete if your system is waiting to reboot.

3. Backup existing database

If you are installing with an existing database, back up the database. If you need help, check your vendor's site for documentation and instructions.
If your Orion server is on a virtual machine, create a snapshot or copy of your VM.

If you'd like to use SolarWinds Backup, click here for information.

4. Open ports according to requirements

For your server ports and firewall, open ports according to the port and feature requirements. Orion uses these ports to send and receive data, issue management commands, and additional actions depending on the features. For example, SolarWinds High Availability has additional port requirements beyond product needs.

5. Check for antivirus software

Determine if any antivirus software is installed on the server or servers where you plan to install. To ensure the installation goes smoothly, exclude the SolarWinds directory. For example, on Windows Server 2012 R2, exclude C:\ProgramData\SolarWinds\. For a full list of antivirus exclusions, see Files and directories to exclude from antivirus scanning.

SolarWinds assumes that C:\ is the default volume.

Gotchas for the Orion Installer & products

Before you install your products, you may want to check out the gotchas. For a full list, see the Orion Platform install and upgrade gotchas (includes links to product specific gotchas).

The following are the most important ones to be aware of:

  • Windows OS 2008 and 2008 R2 and Microsoft SQL Server 2008 R2 are no longer supported. You must upgrade to Windows Server 2012, 2012 R2, or 2016.
  • If you have enabled SolarWinds High Availability, you must disable High Availability before you can upgrade. You must have the same versions of SolarWinds products on your primary and secondary server before you can re-enable your HA pools. See instructions in this guide.
  • Carefully review the port requirements for your products. Incorrect ports can cause communication and polling issues. See the Port requirements for all SolarWinds products for details.
  • If Patch Manager is part of your environment, SolarWinds recommends upgrading to version 2.1.5 or higher before running the Orion installer.

Complete these steps before upgrades

If upgrades are part of your installation, complete these preparation steps to create backups and start upgrading.

If you have a test or staging environment, we highly recommend testing the upgrade first. You cannot roll back an installation once completed.

1. Back up the DB

Snapshot your VMs

Back up your SolarWinds SQL database. If you need help, please check your vendor's site for documentation and instructions.

The installer will ask if you have backed up your database. Be prepared.

You cannot roll back an upgrade. Always create a database backup.

2. Back up custom code (Optional)

(Optional) Back up your custom code.

3. Exclude directories on anti-virus software

To ensure the best performance on your server host and provide full file access, exclude specific directories from anti-virus software scans. See this article for details.

4. Stop services Stop services in the Orion Service Manager on the main polling engine, all additional polling engines, and all web servers.

Always have the latest Orion Installer

Every time you run the online Orion Installer, the installer checks for updates. If a new Orion Installer is available, the installer is automatically downloaded and run again. This check and refresh of the installer automatically runs and does not require any additional steps.

icon_info.png What you should know:

  • If you see a progress bar for the Orion Installer update, let it continue. When the new installer downloads, it will run the new and improved installer. No need to click, close, escape, or panic.
  • If you have downloaded the offline installer, or if the server you're running the online installer on does not have an Internet connection, the Orion Installer cannot check to be sure you have the latest version.

Installation instructions

Follow these instructions every time you run the SolarWinds Orion Installer. You can run the installer multiple times as needed to upgrade and install Orion Platform products. As you install products in an existing Orion Platform environment, you may also have options to upgrade products.

icon_info.png What you should know:

  • You only need to download a single Orion Installer, even if you plan to install or upgrade multiple products.
  • If you have products out of maintenance, the Orion Installer will provide the latest possible upgrades for your products. Information and a link are displayed to warn you of the issues that can occur. Having even one product out of maintenance can restrict the upgrade options for products currently under maintenance. For example, if you have IPAM out of maintenance and want the latest NPM upgrade, you might not be able to complete the installation until IPAM is also upgraded due to compatibility.
    • Renew. We highly recommend renewing to receive the latest upgrades and installations for all products.
    • Uninstall the product that could restrict your upgrade.
    • Move the out-of-maintenance product to a different server.
  • The Orion Installer will alert you to warning or critical level requirement issues during the System Check. You should definitely consider any environment upgrades and migrations prior to upgrading.
    Recommendation: Check product requirements before you get started. Review the checklist at the beginning of this guide for links to help!
  • Do you have older, legacy Orion product versions in your environment? The Orion Installer provides a full upgrade path for legacy products. For older products, follow the upgrade path in order, downloading and installing using the links. 
    Recommendation: You might want to use the legacy installation guides for instructions. Review the Legacy Installation section.
  • If you are running SolarWinds High Availability (HA) in your environment, see these sections for details: HA installations and upgrades.
  • If you have legacy, or older, Orion Platform products, your upgrade path may be longer than you might have anticipated. See Legacy installation walk-through for details.
  • Online installation:
    • The installer is quickly downloaded from the Customer Portal.
    • This option requires Internet access.
    • This option guarantees that you have an up-to-date installer with the latest optimizations and fixes.
    • This option is the most efficient as it only downloads what it needs and nothing more.
  • Offline installation:
    • Use for installations without Internet access.
    • A pre-packed file has everything you should need for a large combination of dependencies and products.


1. Backup the database

If you have an existing SolarWinds SQL database, back it up. You are prompted to acknowledge you backed up the database during the installation. Please check your vendor's site for documentation and instructions if you need help.

You cannot roll back an upgrade. Always create a database backup.

2. Run the installer and select the installation method.

The installer is available through the Customer Portal.

  1. Save and run the installer .exe on your Orion server as Administrator.
  2. A Welcome screen is displayed, allowing you to select a Lightweight or Standard installation.
  3. Select the type of installation:
    • Lightweight Installation: Evaluations - Install Orion Platform products as quickly as possible using Microsoft SQL Express and global settings. You can select your preferred product language.
      Note: This selection installs SQL Server Express locally.
    • Standard Installation: Install Orion Platform products with an existing or licensed Microsoft SQL Server.
  4. Set the Destination Folder. You can leave this setting as default or select a new location.

    Products cannot be installed on a remote mapped drive, read-only drive, compressed drive, or compressed HDD. A warning displays if you attempt installing on those drive types.

  5. Click Next.
3. Approve the products to install and/or upgrade
  1. A list of pre-selected products to install is displayed. If existing products are detected, a list of upgrades is displayed, if available. The installer walks you through upgrading and installing in one process.Products to upgrade are pre-selected. You can upgrade and install products at the same time. 
  2. Optionally, select the option to Send usage metrics to help SolarWinds improve products. We only receive data collected for the installation and upgrade.
  3. Click Next.
4. Review the System Check

A series of system checks run per product to verify if your server meets recommended and required system requirements. These checks include:

  • Hardware resources such as RAM, hard drive space, number of CPUs, and more
  • Software such as installed Operating System version, .NET Framework, IIS, and other required dependencies
  • Ports for network communications
  • Product specific checks for configurations and additional requirements


If your environment does not meet specifications, the installer provides:

  • Warning message: does not block an installation. Details advise recommended actions and best practices to update your environment for better performance.
  • Critical issue: blocks an installation until resolved. Details provide required updates for your environment to support the products. After addressing the issues, run the installer again.

The following is an example of a report.


For more information, Click for more details. Click Save Install Report to save a list of issues to resolve. You can also click Copy the issue to clipboard to paste the details into a text file.

5. Review and accept the EULA 

The EULA is displayed for review. To continue, click the accept option and click Next.


6. Did you back up your database?

If you have backed up your database, click Yes and continue. If not, you should back up now. This is your last chance to back up data before installations and database changes begin. New products and versions can modify your database tables.

7. Monitor
 installation progress by product and version

Products begin installing with messages about their progress. The installer displays information about any issues, halting the installation to allow you to review and remediate. 

You can always run the SolarWinds Orion Installer again to check for updates.

Interested in learning more? Check out the links provided to the Success Center, THWACK, and the Customer Portal.

If a reboot is required as part of the installation, a message is displayed.

8. Complete the Configuration Wizard

When the installation completes, the Configuration Wizard opens. Depending on your product, the wizard may include additional options and screens.

  1. In the Welcome dialog box, click Next.
  2. If prompted to stop services, click Yes.
  3. If you performed an Advanced installation with an existing SQL database, select one of the following for authentication:
    • Authenticate as currently logged in user:  pass through authentication to the SQL server using the account currently logged in for installing the Orion product.
    • Switch user: provide credentials automatically detected as either SQL or Windows credentials, allowing Windows Authentication for the initial setup even if the Orion server is not joined to a domain or the current account does not have permissions to the SQL server.

    If you intend to use Windows authentication, remember to exempt that user account from any password change policies. An expired password will cause the Orion Platform installation cease data collection and interrupt Orion Web Console access.

  4. In the Database Settings dialog box, select to use your existing Orion database, or create a new database for a new installation, and click Next.
  5. In the Database Account dialog box, create an account or use an existing account that the polling engine and Orion Web Console use to access the database. The account can be a Windows or SQL account.
  6. In the Website Settings dialog box, complete selections for your installation:

    If you select Skip website binding, the Configuration Wizard does not make changes within the website configuration in your IIS. This option prevents IP address, port, and SSL certificate options.

    1. Select All Unassigned unless your environment requires a specific IP address for the Orion Web Console. The Port is 443 if SSL is selected. Otherwise, port 80 is used.
    2. Specify the Port and the Website Root Directory where the system installs the Web Console files.

      If you specify any port other than 80, include that port in the URL used to access the Web Console.

    3. To configure SSL, click Enable HTTPS and select your SSL certificate.

      If a certificate is not available, select the option to Generate Self-Signed Certificate. The Configuration Wizard automatically generates a self-signed certificate issued to the hostname or FQDN and adds it to the trusted certificate store.

  7. If prompted to create a directory or website, click Yes.
  8. Review the list of services to install, and click Next.
  9. Click Yes if prompted to disable the SNMP Trap Service and enable the SolarWinds Trap Service.
  10. In the Completing the Orion Configuration Wizard dialog box, click Next.
  11. When completed, click Finish to launch the Orion Web Console.

    Click Start > All Programs > SolarWinds > Orion Web Console


    Open a web browser on your Orion server and enter http://ipAddress or http://hostname, where ipAddress is the IP address of your server and hostname is the host name of your server. This is https:// if SSL was selected.

  12. Log in with user name admin and leave the password field blank.

    For security purposes, SolarWinds recommends that you change the password to your admin account.

8. Install on Additional Polling Engines and Additional Web Server

If you have no other scalability engines such as Additional Polling Engines or Additional Web Servers, you are done and should see a Complete message with a full report!

If you have Additional Polling Engines or an Additional Web Server, the final installation screen reminds you of those installations. You can use the Orion Installer to install or upgrade your Additional Polling Engines, Additional Web Servers, or High Availability servers.

9. Upgrade Orion Agents

If you have the Global Agent Setting to Allow automatic updates (enabled by default), the Orion Agents automatically upgrade in the background. Agents are tied to their release version. You can skip manually upgrading agents if the option is enabled.

The upgrades take a bit of time to complete, but will not require any actions. Agents update at a throttled number of 10 to limit the impact on the polling engine. As soon as one agent completes upgrading, another agent takes its place so there are always 10 active threads until all agents are upgraded.

If automatic upgrades are disabled, upgrade the Orion Agents:

  1. Open the Manage Agents page. Orion Agents requiring upgrades display Update Required.
  2. Select all agents needing updates and click More Actions > Update. The agents upgrade in the background.

You can enable the option through Settings > All Settings > Agent Settings and click Define Global Agent Settings.

Almost done, see the next section for final steps.

Final steps for installations & upgrades

After you have finished installing and upgrading all products using the Orion Installer, you need to complete a few additional steps. If you are an NTA user, remember that you need to complete your remote dabasebase server upgrade. (For instructions, see Install SolarWinds NTA using the SolarWinds Orion Installer.)

For Installations:

Activate licenses

With every product installed fully, you can now activate your licenses.

Get the license key for your product from the Customer Portal. You might need multiple licenses: each product, HA, Additional Polling Engine, and Additional Web Server.

  1. In the Customer Portal, select License Management.
  2. Select the product.
  3. Copy the license key.


Add and activate the license key in the Orion web Console:

  • Open the Orion Web Console in a web browser.
  • Click Settings > All Settings > License Manager.
  • Click Add/Upgrade License.
  • Enter the Activation Key and Registration Information, and click Activate.


To activate an offline license, see Activate licenses offline.

For Upgrades:

Upgrade Orion Agents

If you have the Global Agent Setting to Allow automatic updates (enabled by default), the Orion Agents automatically upgrade in the background. Agents are tied to the Orion Platform release version. You can skip manually upgrading agents if the option is enabled.

The upgrades take a bit of time to complete, but will not require any actions. Agents update at a throttled number of 10 to limit the impact on the polling engine. As soon as one agent completes upgrading, another agent takes its place so there are always 10 active threads until all agents are upgraded.

If automatic upgrades are disabled, upgrade the Orion Agents:

  1. Open the Manage Agents page. Orion Agents requiring upgrades display Update Required.
  2. Select all agents needing updates and click More Actions > Update. The agents upgrade in the background.

You can enable the option through Settings > All Settings > Agent Settings and click Define Global Agent Settings.

Install with High Availability

Interested in protecting your Orion Server and Additional Polling Engines with High Availability (HA)? You can follow these additional steps from the Orion Installer documentation. See also the full HA documentation.

Upgrade with High Availability

To upgrade a server pair in a SolarWinds High Availability (HA) pool, follow the instructions for upgrading your product with the following differences.

If you have enabled SolarWinds High Availability, you must disable HA before you can upgrade. All SolarWinds product versions must match on the primary and secondary servers before you can re-enable your HA pools.

These instructions assume you have an HA pool already created and enabled. For more information on SolarWinds HA, see this article.

1. Disable the HA pool

The HA pool must be disabled to begin upgrading. If you upgrade prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.

  3. Toggle High Availability to Off.

Do not modify the VIP, IP address, or virtual host settings for the servers.

2. Upgrade the primary server Follow the upgrade instructions in the next section for the primary server. If you need to upgrade multiple products in the upgrade path, complete those upgrades fully.
3. Upgrade the secondary server using Orion Scalability Engine Installer

Download the Orion Scalability Engine Installer from the primary server and run it on the secondary server to upgrade:

  1. In the Orion Web Console, click Settings > All Settings > Polling Engines and click Download Installer Now.
  2. Move the downloaded installer to your secondary server and run it.
  3. Complete the installation process. You may be prompted to enter your SQL credentials for your Orion SQL database.
4. Enable the HA pool

When the installer completes, enable the HA pool using the following instructions. You may need to recreate the HA pool. For details, see this article.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to enable.
  3. Toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.


If you receive errors, try the following:

  • If you experience issues and are not on the latest product versions, we recommend completing a full upgrade.
  • Check our Success Center for troubleshooting. We recommend searching the name of the product, the version number, any error codes or messages displayed, and the general issue you found.
  • Check your Customer Portal for any new hotfixes.
  • If you receive (500) internal server error after an upgrade, use the Orion permission checker to make sure your Group Policy is not locked. See this article for full details.
  • If your views do not load when you first open the console, run the Configuration Wizard again.


If you need additional help with an issue, contact Support. We recommend gathering diagnostics, a screenshot of the issue, and any error codes you receive. Attach and add this information to your ticket. You may also want to gather additional diagnostics on your additional pollers and web servers.

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