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Home > Success Center > Access Rights Manager (ARM) formerly 8MAN > ARM - Knowledgebase Articles > Troubleshoot FS Logga Setup for NetApp

Troubleshoot FS Logga Setup for NetApp

Updated November 22, 2018

Overview

This article provides troubleshooting steps to resolve issues that occur when configuring FS Logga for NetApp.

Environment

  • Access Rights Manager

Resolution

  1. Confirm if the dedicated collector server is in the NetApp domain.
  2. Check if group memberships are set correctly:
    1. The computer account of the collector server is a member of the group "Backup Operators" on NetApp
    2. The user account with which Logga is operated is a member of the group "Power Users" on NetApp. 
  3. Verify that the local security policy is set correctly on the collector server:
    1. Network access: Enable the use of Everyone permissions for anonymous users.
    2. Network access: Named pipes that can be accessed anonymously: ntapfprq_<DNS name of netapp>
  4. Check if NetApp runs a supported operating system.
  5. Check the FPolicy settings. Open the command prompt on NetApp:
    1. Type: fpolicy show <name of policy>
      1. Policytype = screen
      2. Policy = enabled
    2. Type: fpolicy options <PolicyName> cifs_setattr
      1. Value = on
    3. Name of FPolicy is the same as the name of the dedicated collector server in pnTracer.config.xml in the folder C:\Program Files\...\8MAN\etc
  6. Check the DNS settings
    1. On the collector server: nslookup <DNS name of NetApp>
    2. On NetApp: nslookup <collector server DNS name>
  7. Check the log files
    1. Collector server under folder C:\ProgramData\protected-networks.com\8MAN\log\: pnTracer # <PID> .log
    2. For NetApp, connect via UNC path to \\<name of NetApp>\C$\etc\log and read the file "messages"
      1. FPolicy: File policy server <IP_ADDRESS> registered for the policy which is an invalid name.
        Typically, this is not the source of the error, but a consequence. Search above.
      2. NBT: Cannot connect to server <IP_ADDRESS> over NBSS socket for port 139. Session setup error. Error 0x82: Called name not present.
        Disable NetBIOS over TCP on the network adapter of the collector server.

 

 
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