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Home > Success Center > Access Rights Manager (ARM) formerly 8MAN > ARM - Knowledgebase Articles > ARM collector server update fails

ARM collector server update fails

Updated November 7, 2018

Overview

This article details an issue in which you have updated your ARM installation on the ARM server, and as a result, collector servers also receive a push update from the ARM server that eventually fails.

Environment

  • Access Rights Manager

Cause

The ARM service has stopped on the collector server.

Resolution

  1. Log on to the collector server.
  2. Ensure that the ARM service is running on the collector server.
  3. Review the PID to confirm the ARM service is stable.

    collector_update_fail_1.png

  4. For repeated problems with push updates for collectors, insert the following switch into the pnServer.config.xml on the ARM server:
    <collector>
        <forceRemoteUpdate type = "System.Boolean"> true </ forceRemoteUpdate> 
    </ collector>
  5. Update the collector directly on the collector server.
  6. If you receive an error message during the collector update, verify there is enough space on the collector server hard disk.

 

 

 
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Internal Use Only