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Home > Success Center > Access Rights Manager (ARM) formerly 8MAN > ARM Documentation > ARM Upgrade Guide

ARM Upgrade Guide

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Last updated: January 7, 2019

Before installing an update, the following requirements must be fulfilled:


  1. Read the release notes. These include information about whether the update includes comprehensive and long term changes to the data base. If you have any doubts about these effects, please contact support.
  2. Ensure that no jobs are planned or running during the update. You can use the job overview according to the status "Scheduled" or "Executing". More information can be found at job overview.
  3. Access to the SQL data base must be ensured during the time of the update. Please ensure that no database backup is performed during the update.
  4. The ARM server may not be in "waiting for restart" status, for example, due to Windows updates.
  5. No users should be logged in the the ARM GUI. At the end of the update the ARM service is restarted. This leads to a crash on any open user interfaces. You can identify logged in users in the server-status menu.


If all requirements are fulfilled, you can start the update:


  1. Copy the setup.exe into a local folder (do not use a network folder).
  2. To start the installation, run the file with administrator rights.


The setup language is automatically selected to match the language of the operating system for the following languages: German, English, French. Otherwise English is selected.


The installation will identify the currently installed version and will perform an update on older installations or interrupt the process if a newer version is already installed.


If several collectors are in use, these will be automatically updated. More information on collector updates can be found in the following chapter: collector updates.


For updates, one release version can be skipped. For larger version jumps, make interim updates or contact support.

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