Network Management

There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl that could accept the message

This article addresses the following error that displays in the SolarWinds Platform Web Console: There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl that could accept the message.

First published date

10/30/2018 2:29 PM

Last published date

6/9/2025 10:29 PM

Overview

The following error appears in the SolarWinds Platform Web Console:

There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl 
that could accept the message. This is often caused by an incorrect 
address or SOAP action. See InnerException, if present, for more details.

Product section

Orion Platform

Cause

This is caused by any of the following reasons:

  • A custom property has the same name as a reserved property
  • Corrupted performance counters
  • SolarWinds Information Service installation was incomplete
  • SolarWinds Information Service stopped

Resolution

Prior to making changes, please create a snapshot of the SolarWinds Platform server.

Custom Property name

See List of reserved words in custom property names.

 

Corrupted performance counters

Submit a technical support ticket to SolarWinds and provide diagnostic details to determine if this is the case.

For additional help, see How to manually rebuild Performance Counter Library values. 

 

Incomplete SWIS installation

Reinstall the SolarWinds Information Service (SWIS). 

If your server is running Windows Server 2008, perform the following steps:

  1. Click Start > Control Panel > Programs > Uninstall a program.
  2. Click SolarWinds Information Service, and then click Uninstall.
  3. Click Yes to confirm the removal.
  4. Browse to Volume:\ProgramData\SolarWinds\Installers\.
  5. Execute SWIS-XXXX.X.X.XXXX-InformationService.msi (Depending on the Orion version installed)
  6. Click Next on the Welcome window of the SolarWinds Information Service Setup wizard.
  7. Accept the terms of the license agreement, and then click Next.
  8. Click Typical, and then click Install to begin the installation.
  9. Click Finish to complete the wizard.

Other Windows versions

  1. Click Start > Control Panel > Add or Remove Programs.
  2. Click SolarWinds Information Service, and then click Remove.
  3. Click Yes to confirm the removal.
  4. Browse to Volume:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\.
  5. Execute SWIS-XXXX.X.X.XXXX-InformationService.msi (Depending on the Orion version installed)
  6. Click Next on the Welcome window of the SolarWinds Information Service Setup wizard.
  7. Accept the terms of the license agreement, and then click Next.
  8. Click Typical, and then click Install to begin the installation.
  9. Click Finish to complete the wizard.