Network Management

'There was no endpoint listening at net.tcp://{hostname}:17777/orion/ipsla/businesslayer that could accept the message.' error in the SolarWinds Platform Web Console

This article will show how to resolve an issue with VNQM showing There was an error communicating with the Orion server - There was no endpoint listening at net.tcp://{hostname}:17777/orion/ipsla/businesslayer that could accept the message.

First published date

10/28/2020 12:57 AM

Last published date

12/17/2025 4:47 PM

Overview

Getting a page error in working anywhere in the VNQM similar below:
image.png

Product section

VoIP & Network Quality Manager

Cause

  • IPSLA businesslayer is corrupted when there is no log IpSla.BusinessLayer.log.

Path c:\programdata\solarwinds\logs\ipsla\ipslabusinesslayer.log


If the IpSla.BusinessLayer.log has logs in it, verify possible ERROR seen.

Resolution

  1. Always make sure there is a recent backup of the environment (Database and SolarWinds Server)
  2. Log in to the SolarWinds Platform Server as a Windows Local Administrator.
  3. Click Start > Control Panel > Programs and Features.
  4. Right-click SolarWinds VoIP and Network Quality Monitor, and select Repair.
    1. For SolarWinds Platform versions 2022.3 and newer, Right-Click SolarWinds Platform and select Repair.
  5. After the repair, the Configuration Wizard is launched. If the Configuration Wizard does not launch, start it from the start menu.
  6. Complete the Configuration Wizard to complete the repair process.