Network Management

The Configuration wizard hangs with a CWActiveInstanceChecker error and not all services are listed

The Configuration wizard hangs with the following error: CWActiveInstanceChecker - Extending expiration for active instance of ConfigWizard on machine Not all services are listed in Orion Services.

First published date

11/12/2018 9:26 PM

Last published date

1/3/2025 2:39 PM

Overview

The Configuration wizard hangs with the following error:

CWActiveInstanceChecker - Extending expiration for active instance of ConfigWizard on machine

Not all services are listed in Orion Services.

Product section

Network Performance Monitor

Cause

The user is trying to install NPM with a domain account, and the permission checker is failing.

Resolution

Spin up a new VM and install NPM using a local admin account.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.