Orion Installation failed with following error about available add-ons for selected products

12/31/2020 8:45 AM

12/31/2020 8:45 AM

While upgrading manually from NPM 12.5 to 2019.4 HF6 or 2020.2.1 HF2 - using either online(exe) or an offline installer(ISO) you may see the following error
 
From the installer logs:

INFO  (null) SolarWinds.Administration.Installer.WebApi.FeaturesController - Loading features
DEBUG (null) SolarWinds.Administration.Utils.Registry.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Installer\InstalledFeatures
INFO  (null) SolarWinds.Administration.DataProviders.InstalledFeaturesStore - Installed features registry key or value not found
DEBUG (null) SolarWinds.Administration.UpdateEngine.Features.FeatureConditionEvaluator - Evaluating conditions for feature OLM:2020.2.1.19057
DEBUG (null) SolarWinds.Administration.InstallExecutor.InstallerConditions.SqlQueryFeatureCondition - Condition query (SELECT 0) returned False
DEBUG (null) SolarWinds.Administration.UpdateEngine.Features.FeatureConditionEvaluator - SqlQuery condition named "SysLogTrapsQueryCondition" evaluated to Warning
INFO  (null) SolarWinds.Administration.SystemInfoCollector.SystemInfoCollector - Collecting system information started
ERROR (null) SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter - Unexpected error occured.
System.IO.IOException: An unexpected network error occurred.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode)
   at System.IO.DriveInfo.get_DriveFormat()
   at SolarWinds.Administration.SystemInfoCollector.Detectors.SystemEnvironmentDetector.<>c.<GetAllDiskFreeSpace>b__1_1(DriveInfo d)
   at System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SolarWinds.Administration.SystemInfoCollector.Detectors.SystemEnvironmentDetector.GetAllDiskFreeSpace()
   at SolarWinds.Administration.SystemInfoCollector.SystemInfoCollector.LoadCurrentSetupModel(ICurrentSetupInfo currentSetupInfo, ICpuDetector cpuDetector, IOsVersionDetector osVersionDetector, IDbVersionDetector dbVersionDetector)
   at SolarWinds.Administration.SystemInfoCollector.SystemInfoCollector.<>c__DisplayClass4_0.<.ctor>b__1()
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at System.Lazy`1.get_Value()
   at SolarWinds.Administration.DataProviders.Refresh.ResetableLazy`1.get_Value()
   at SolarWinds.Administration.SystemInfoCollector.SystemInfoCollector.CollectCurrentSetup()
   at SolarWinds.Administration.InstallExecutor.InstallerConditions.SqlVersionInstallCondition.CanBeInstalled()
   at SolarWinds.Administration.UpdateEngine.Features.FeatureConditionEvaluator.EvaluateCondition(ConditionBase featureCondition)
   at System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SolarWinds.Administration.UpdateEngine.Features.FeatureConditionEvaluator.EvaluateAllConditions(ProductModel featurePackage)
   at SolarWinds.Administration.UpdateEngine.Features.FeatureConditionEvaluator.Evaluate(Feature feature)
   at SolarWinds.Administration.UpdateEngine.Features.FeaturesService.<GetFeatureDetailsForInstallation>d__11.MoveNext()
   at System.Linq.Enumerable.<SelectManyIterator>d__17`2.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at SolarWinds.Administration.UpdateEngine.Features.FeaturesService.GetFeaturesFromChain(IEnumerable`1 installChain)
   at SolarWinds.Administration.UpdateEngine.Features.FeaturesService.GetFeatures()
   at SolarWinds.Administration.Installer.WebApi.FeaturesController.<GetFeaturesState>b__4_0()
   at SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter.ExecuteFunction(Func`1 function, HttpRequestMessage originalRequest)

Network Performance Monitor

Unknown
 

1. Reboot the Orion server
2. Re-run the installer again.

- OR -

Perform a centralized upgrade of an existing Orion deployment (2019.2 and later deployments)