Security Compliance

SEM activating error: Invalid License. License generated for an invalid Category or Product

This article provides brief information and methods to resolve the following error while activating a SEM license manually in an offline configuration: Invalid License. License generated for an invalid Category or Product. Error setting license on License Manager

First published date

10/10/2018 2:54 PM

Last published date

10/10/2018 2:54 PM

Overview

This article provides brief information and methods to resolve the following error while activating a Security Event Manager (formerly Log & Event Manager) license manually in an offline configuration:

Invalid License. License generated for an invalid Category or Product.

Error setting license on License Manager

Product section

Security Event Manager

Cause

This error is caused by an incorrect or improperly formatted license file. If the file is encrypted and sent to a secure network, this error is likely to occur if the file is altered during the transfer process.

Resolution

Verify the file is intact:

You can check the file hash to verify the integrity of the file.
Note: If you do not have a utility to do this you can use a Microsoft utility to compare the versions. See https://support.microsoft.com/en-us/kb/889768 (© 2018 Microsoft, available at https://www.microsoft.com, obtained on December 5, 2018)
You can burn the file to a CD and transfer it to the secure network.
If you continue to have issues, contact SolarWinds for additional support.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.