Tools

Desktop Integration menu not listed in HTTPS environment for Firefox

This article provides information on how to resolve the issue when the Toolset Desktop Integration menu does not reflect in the HTTPS environment for Firefox.

First published date

11/19/2018 6:39 PM

Last published date

5/3/2019 2:18 PM

Overview

This article provides brief information and steps to resolve the issue when the Toolset Desktop Integration menu does not reflect in the HTTPS environment for Firefox.

Environment: ETS Desktop version 11.0.3.

Product section

Engineers Toolset

Cause

The issue is related to untrusted self-signed local host certificates. Firefox blocks the source download from https://localhost:17780/sw/toolset/render?1475741132159 served by SolarWinds Toolset Integration. SolarWinds provides a local host self-signed certificate for this service. This certificate should be okay if the SolarWinds server cannot be accessed via an outside network (i.e., over the Internet).

Resolution

The following is a workaround:

Add a certificate exception for URL: https://localhost:17780/sw/toolset/ in Firefox.

1. Go to Tools > Options > Advanced > Certificates > View Certificates > Servers.
2. Click Add Exception.
3. Add the following website URL: https://localhost:17780/sw/toolset/
4. Click Get Certificate.
5. Click Confirm Security Exception.
6. Refresh the web page.

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