Home > N-able Support > 05MSP Manager > Information required to log an MSP Manager case

Information required to log an MSP Manager case

Created by James.Shouldice, last modified by MindTouch on Jun 23, 2016

Views: 136 Votes: 1 Revisions: 6

Overview

This article lists the minimum information that we need to investigate issues MSP Manager issues. Please have this information available when you log a case.

Environment

  • All N-Central versions
  • MSP Manager

Details

When you log a case for MSP Manager, please gather at least the following information for the case:

  • Detailed description of the issue
  • Include a screenshot if possible
  • Steps to reproduce the issue from the point of login
  • Customer that they are seeing the issue on
  • If Billing Related, which billing program
    • A copy of the CSV
    • A screen shot of the issue

 

 

 

Last modified
18:39, 22 Jun 2016

Tags

Classifications

Internal Use Only