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Configure PSA tickets to close automatically

Created by Benjamin.Kennedy, last modified by MindTouch on Jun 16, 2016

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Overview

This article explains the settings which need to be configured in N-central for PSA tickets to close on return to normal.

Environment

N-central servers with any PSA integration.

Resolution

  1. Configure the notification: Go to Configuration > Monitoring > Notifications, choose the notification, and under trigger details, select the "Notify on return to Normal" setting.
  2. Configure the ticketing recipient: Go to Administration > PSA Integration > Ticketing, and under notification settings, in the section "When an issue returns to normal", choose the status you want to change the ticket to.

 

Last modified
16:56, 16 Jun 2016

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