Knowledge Base Detailed Resolution

Category:

Web Console

Question:

Why can I not see charts or maps from the web console? I see an 'X' where the charts and maps should be.

Resolution:

One or both of the following issues may affect your ability to see charts or maps from the web console:

• The Orion software was installed incorrectly with user settings instead of system settings.
• The Orion web console web site does not have the necessary permissions to access the charts or maps.

Was Orion installed incorrectly with user settings?

Orion can be installed incorrectly with user settings if:

• the Orion software was installed with Terminal Services under Application server mode
  -or-
• the Orion software was installed on Windows 2003 with the operating system set to Application server mode.

To check if your Orion software was installed incorrectly with user settings:

1. Search for the file SNMPv61.ocx.
2. If the file is located in the My Documents folder, your Orion software has been installed incorrectly.

To correct this, uninstall the Orion software, and then reinstall it. Make sure to avoid the two scenarios described earlier.

Does the web site have correct access permissions?

The Windows account Orion uses for the web site must have Administrator-level access rights.

If the Windows account Orion uses for the web site does not have sufficient access rights, follow this procedure:

If you are using Orion 7.x or earlier:

1. Add the IISUSER_SolarWinds account to the Administrators group.
1. Click Start > Control Panel > Administrative Tools > Computer Management.
2. In the Computer Management (Local) list, expand Local Users and Groups, and then click Users.
3. Right-click IISUSER_SolarWinds, and then click Properties from the shortcut menu.
4. Click the Member Of tab.
5. Click Add.
6. In the Enter the object names to select box, enter Administrators
7. Click OK on the Select Groups window, and then click OK on the Properties window.
2. Unload all the COM+ applications in the Shutdown NetPerfMon program.
1. Click Start > All Programs > SolarWinds Orion > Advanced Features > Shutdown NetPerfMon.
2. Scroll down until you see COM+ Application Services.
3. Click a COM+ application, and then click Unload.
4. Repeat the previous step until you have unloaded all COM+ applications.
3. Restart the IIS Admin Service.
1. Click Start > Control Panel > Administrative Tools > Services.
2. Scroll down to IIS Admin Service.
3. Right-click IIS Admin Service, and then click Restart from the shortcut menu.
4. In the Restart Other Services dialog, click Yes.

If you are using Orion 8.x or later:

1. Add the SOLARWINDS_WEBSITE account to the Administrators group.
1. Click Start > Control Panel > Administrative Tools > Computer Management.
2. In the Computer Management (Local) list, expand Local Users and Groups, and then click Users.
3. Right-click SOLARWINDS_WEBSITE, and then click Properties from the shortcut menu.
4. Click the Member Of tab.
5. Click Add.
6. In the Enter the object names to select box, enter Administrators
7. Click OK on the Select Groups window, and then click OK on the Properties window.
2. Unload all the COM+ applications in the Orion Service Manager program.
1. Click Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.
2. Scroll down until you see COM+ Application Services.
3. Click a COM+ application, and then click Unload.
4. Repeat the previous step until you have unloaded all COM+ applications.
3. Restart the IIS Admin Service.
1. Click Start > Control Panel > Administrative Tools > Services.
2. Scroll down to IIS Admin Service.
3. Right-click IIS Admin Service, and then click Restart from the shortcut menu.
4. In the Restart Other Services dialog, click Yes.

This article applies to:

Orion version 7.0, 7.5, 8.0, 8.5