Knowledge Base Detailed Resolution

Category:

Installation, Migration, or Licensing

Question:

I moved Orion APM to a new server and have lost access to my data and credentials in my database. How do I fix this?

Resolution:

Orion APM encrypts your sensitive data with a security certificate stored on the original Orion APM server. To grant a different computer access to this encrypted data, you have to copy the original security certificate to the new computer.

1. Export the credential from the original server.
   1. On the Start Menu, click Run, type MMC, and then click OK.
   2. On the File menu, click Add/Remove Snapin, and then click Add.
   3. Select Certificates, and then click Add.
   4. Select Computer account, and then click Next.
   5. Select Local computer, and then click Finish.
   6. Click Close.
   7. Click OK.
   8. Expand the Certificates (Local Computer) group.
   9. Expand the Personal group.
   10. Expand the Certificates group.
   11. Right-click SolarWinds APM Engine, point to All Tasks on the shortcut menu, and then click Export.
   12. Click Next in the Certificate Export Wizard.
   13. Select Yes, export the private key, click Next, and then click Next again.
   14. Type and confirm a password for this private key, and then click Next.
   15. Specify the file name to which you want to save the certificate, click Next, and then click Finish—the certificate is saved with a .pfx file name extension.
2. Copy the .pfx certificate file to the new computer.
3. Import the certificate on the new computer.
   1. On the Start Menu, click Run, type MMC, and then click OK.
   2. On the File menu, click Add/Remove Snapin, and then click Add.
   3. Select Certificates, and then click Add.
   4. Select Computer account, and then click Next.
   5. Select Local computer, and then click Finish.
   6. Click Close.
   7. Click OK.
   8. Expand the Certificates (Local Computer) group.
   9. Expand the Personal group.
   10. Expand the Certificates group.
   11. If there is a SolarWinds APM Engine item in the list, right-click SolarWinds APM Engine and select Delete from the shortcut menu.
   12. Right-click the Certificates—Personal—Certificates node, point to All Tasks in the shortcut menu, and then click Import.
   13. Click Next in the Certificate Import Wizard.
   14. Specify the .pfx certificate file you copied to the server, and then click Next.
   15. Enter the password for the private key, check Mark this key as exportable, and then click Next.
   16. Select Place all certificates in the following store, and then select Personal as the Certificate Store.
   17. Click Next, and then click Finish.